How can we help?

• Is posting a job free? Yes. You only pay once you accept a quote.
• How do I choose an artisan? Compare quotes, check each artisan's profile, reviews and verification badges, and message them before you accept.
• When do I pay? After accepting a quote, you agree the materials cost with your artisan and then pay the workmanship fee into escrow.
• When is the artisan paid? Only after you mark the job complete.

• Why can't I see jobs yet? Your job feed unlocks once your NIN is verified and your ID is approved. Check your status on the Verification page.
• How do I withdraw earnings? Go to Earnings, add your bank details and request a payout.
• Read the full artisan guide for tips on winning jobs.

Start by messaging the other person in HandyHire chat — most issues are resolved there. If you can't agree, raise a complaint from the job and our team will review the job, the chat history and the payment before deciding next steps.

While a complaint is open, escrowed funds stay held. If a job is cancelled before work starts, the escrowed payment is refunded to the card or account you paid with.

• Forgot your password? Use reset password on the sign-in page.
• Updating your details — edit your name, phone and location from your Profile page.