Your safety comes first.

• Verified artisans — every artisan verifies their NIN and is approved by our team before they can quote.
• Escrow payments — the workmanship fee is held securely and only released when the client confirms the job is done.
• Location privacy — public job posts only show your area and a landmark. Your exact address goes only to the artisan you hire.
• Monitored chat — conversations happen on HandyHire, so there's a record if a problem needs reviewing.

• Check the artisan's verification badges and reviews before accepting a quote.
• Agree the scope and materials cost in chat before work starts.
• Only mark a job complete once you're happy with the work.

• Don't start work until the client's payment shows as held in escrow.
• Keep photos of the finished work in case questions come up later.
• Tell us if a client asks you to work or get paid off the platform.

Payments made outside HandyHire aren't protected by escrow and can't be refunded by us. Never share bank details, card numbers or one-time passwords (OTPs) in chat, and be wary of anyone who asks you to.

If something feels wrong, raise a complaint from the job page and our team will review it. See the help centre for how complaints and refunds work. If you are ever in immediate danger, contact the emergency services first.